[Last updated 6/19/25]

This Privacy Policy describes how LifeTrove (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mylifetrove.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.

Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

Account information including your username, password, security questions.

Shopping information including the items you view, put in your cart or add to your wishlist.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Subscription and Membership Information including your trial start and end dates, subscription status, payment method details (via our secure payment processors), rebill history, and account login activity if you are enrolled in the Life Circle VIP program.

If you enroll in our Life Circle subscription, we use this information to:

Provide your membership benefits, including store credit and exclusive discounts

Process automatic billing every 28 days after your trial ends

Notify you of billing events, account changes, and available credits

Enable you to pause, cancel, or update your billing method via your account dashboard

Help prevent fraud and subscription misuse

You may pause or cancel your subscription at any time from your account dashboard. Once logged in, cancellation may be completed with one click. Unused store credit expires at the end of each 28-day billing cycle and does not roll over. LifeTrove does not store full payment details; payment information is securely transmitted and managed through third-party providers in compliance with PCI DSS standards.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

Payment information provided at checkout, including credit card details, is securely processed by our payment partners in compliance with PCI DSS standards. LifeTrove does not store or access complete payment card details. Encrypted payment data is transmitted directly to our payment processors to fulfill transactions.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. LifeTrove does not sell or share your personal information for cross-context behavioral advertising as defined by applicable privacy laws, and we have not done so in the past 12 months.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

We also use your personal information to administer recurring memberships and free trials, such as Life Circle VIP, including sending reminders, confirming billing cycles, issuing digital store credit, and enabling self-service tools for cancellation, pausing, and payment updates.

Dispute Resolution; Arbitration and Class Action Waiver

Any dispute or claim relating in any way to your use of the Services or products sold by LifeTrove will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

You and LifeTrove agree to waive any right to bring or participate in class action lawsuits or class-wide arbitrations. You agree to resolve any disputes with us on an individual basis only. By agreeing to this Privacy Policy, you and LifeTrove waive the right to a trial by jury and agree that arbitration shall be the exclusive means of resolving disputes.

The Federal Arbitration Act and federal arbitration law apply to this agreement. The arbitration will be conducted by a single arbitrator under the rules of the American Arbitration Association (AAA), and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

You agree that any claim or dispute must be initiated within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

Chargeback Policy

By purchasing a subscription or product through LifeTrove, you agree not to initiate a chargeback without first making a good faith attempt to resolve the issue with our customer service team.

Initiating a chargeback without contacting LifeTrove to request a cancellation or refund constitutes a violation of these Terms and may result in the suspension or termination of your account.

Any disputes should be submitted to help@mylifetrove.com within 30 days of the transaction. LifeTrove reserves the right to contest invalid or fraudulent chargebacks using documented proof of delivery, account access, and prior consent to billing terms.

Any claim arising from this Privacy Policy must be brought within one (1) year of the cause of action, or it is permanently barred.

Legal Data Collection

We process personal data on the following lawful bases: 

To fulfill a contract (e.g., completing your purchases); 

To comply with legal obligations (e.g., retaining tax records); 

Based on your consent (e.g., for marketing communications); 

To pursue legitimate interests (e.g., improving our services). 

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, seehttps://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Cookie Consent 

Upon accessing our Site, users are presented with a cookie consent banner to manage preferences. You can choose to accept or decline non-essential cookies through the banner or by modifying your browser settings.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing partners to fulfill transactions, data analytics partners to help improve our services, customer support, cloud storage, fulfillment and shipping partners for shipping and logistics).

With business and marketing partners, including Shopify, to provide services and targeted advertisements to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Your interactions with third-party websites or services, including those linked from our Site, are governed solely by the privacy policies and terms of those third parties. We do not control, endorse, or assume responsibility for the privacy, security, or content of these third-party sites.. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

We do not knowingly collect data from children under 13 years of age in compliance with COPPA. Parents or guardians who believe we have inadvertently collected data should contact us at help@mylifetrove.com to request deletion. If we discover, or are made aware, that a child under the applicable age limit has created an account, we will immediately terminate the account and delete associated data.

Security and Retention of Your Information

Sensitive information, such as passwords and payment details, is encrypted and accessed only by authorized personnel. We take additional measures, including two-factor authentication and regular audits, to safeguard this data

You are responsible for maintaining the confidentiality of your account credentials and for any activities conducted under your account. We are not liable for loss or damage resulting from unauthorized account access due to your failure to maintain adequate security controls.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For example: Payment and transaction records are retained for 7 years to comply with tax and financial reporting requirements; Account information is retained until account closure.

If a data breach occurs, we will notify affected individuals and regulatory authorities as required by law. Notifications will include details of the breach, potential impact, and recommended protective actions.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete. You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

You may submit a request to access, modify, or delete your personal data by emailing us at help@mylifetrove.com or completing the form on our Contact Us page. We will verify your identity before processing any request and respond within 30 days, as required by law. 

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

When transferring personal data out of the EEA, we rely on legally approved safeguards, including Standard Contractual Clauses, to ensure adequate protection.

You may request a copy of the applicable Standard Contractual Clauses or other safeguards we rely on for international data transfers by contacting help@mylifetrove.com. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at help@mylifetrove.com

OVERVIEW
 This website is operated by LifeTrove. Throughout the site, the terms “we”, “us” and “our” refer to LifeTrove. LifeTrove offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

LifeTrove is committed to making its website accessible to all users and complies with applicable accessibility regulations. For support or accommodations, contact help@mylifetrove.com.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PAYMENT TERMS

All payments are processed securely. LifeTrove accepts credit cards, debit cards, and other payment methods as displayed during checkout. Prices are listed in USD unless specified otherwise. Customers are responsible for ensuring authorized use of payment methods, and any suspected unauthorized transactions must be reported to your payment provider immediately. 

SECTION 6 - PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Once an order has been confirmed, any modifications must be approved by LifeTrove and may be subject to additional fees. All sales of digital products are final and non-refundable once the product has been downloaded, accessed, or delivered via email. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. LifeTrove reserves the right to modify, refuse, or rescind promotional offers if we suspect abuse, fraud, or violation of applicable terms. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. Shipping times are estimates and not guaranteed. LifeTrove is not liable for unexpected delays caused by external factors such as customs or courier errors. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. LifeTrove reserves the right to accept, decline, or cancel orders at our sole discretion. Customers will be notified promptly in cases of cancellation. Orders may be declined for reasons including, but not limited to, payment authorization failure or stock limitations.
 We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. If you have concerns or disputes regarding a purchase or service, please contact LifeTrove at help@mylifetrove.com to resolve the issue amicably. If the issue remains unresolved, you agree to participate in binding arbitration before pursuing litigation. All sales are subject to the terms of our Refund Policy, which forms part of these Terms of Service. In the event of any inconsistency, the Refund Policy shall govern regarding refunds and returns.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

By using this Service, you agree not to engage in deceptive, fraudulent, or abusive activities, including attempting to mask or misrepresent your identity. LifeTrove reserves the right to terminate access and pursue legal remedies for suspected fraudulent behavior.

For more details, please review ourRefund Policy

SECTION 8 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 9 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 10- USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here:Privacy Policy

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
 In no case shall LifeTrove, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. To the fullest extent permitted by law, LifeTrove’s total liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the total amount paid by you to LifeTrove for the product or service giving rise to the claim in the twelve (12) months preceding the event. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. LifeTrove is not liable for delays, errors, or disputes resulting from payment processing systems. Any claims regarding unauthorized transactions or errors must first be addressed with the payment provider. Any dispute resulting in a chargeback or payment reversal will lead to temporary suspension of your account until resolved. LifeTrove reserves the right to contest invalid chargebacks with proof of service or delivery. LifeTrove makes no warranty that its products are fit for any particular purpose other than that which is expressly stated in the product description.

SECTION 15 - INDEMNIFICATION

 You agree to indemnify, defend and hold harmless LifeTrove and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. This indemnification obligation will survive the termination or expiration of these Terms of Service and your use of the Services.

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). Upon termination of these Terms by either party, customers are eligible for refunds only if termination occurs before the delivery or fulfillment of goods or services. We reserve the right to withhold refunds for delivered products or completed services.

SECTION 18 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. No oral or written statement by any LifeTrove employee, representative, or affiliate may modify these Terms of Service unless expressly stated in a written amendment signed by an authorized LifeTrove officer. Our Refund Policy, Privacy Policy, and any other policies linked on our Site are incorporated into these Terms of Service by reference and form part of your agreement with LifeTrove.

SECTION 19 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to conflict of law principles.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at help@mylifetrove.com

SECTION 22- LIFE CIRCLE SUBSCRIPTION TERMS

LifeTrove offers a subscription membership program called Life Circle, which includes a 28-day free trial, followed by recurring billing every 28 days. By enrolling in the Life Circle subscription, you agree to the following terms:

Trial and Billing Terms

The Life Circle subscription begins with a free 28-day trial. After the trial ends, your selected payment method will be automatically charged $34.95 every 28 days (not monthly) unless canceled prior to renewal.

Each billing cycle includes: $34.95 in store credit usable on the LifeTrove VIP Store, and access to exclusive VIP pricing on all eligible products.

No Store Credit Rollover

Store credit expires at the end of each 28-day billing cycle. Unused credit does not roll over and has no cash value. No refunds are given for unused credit.

Account Management

You may pause your subscription at any time via your account dashboard. You may also update your credit card or payment information within your account at any time. Canceling is simple: once logged into your account, cancellation can be completed with one click. Cancelations take effect at the end of the current billing cycle. No partial refunds are issued for mid-cycle cancelations.

Rebilling Authorization

By enrolling, you authorize LifeTrove to charge your payment method every 28 days until you cancel or pause. It is your responsibility to track the start and end of your trial period. We do not guarantee reminder notifications prior to renewal. Failed rebill attempts due to invalid payment information may result in paused access to subscription benefits.

Program Changes and Termination

LifeTrove reserves the right to modify or discontinue the Life Circle program at any time. If the program is discontinued, any unused paid credit will remain valid until the end of the active billing cycle. Failure to monitor your subscription status or trial end date does not entitle you to a refund once a billing has occurred.

SECTION 23 - DISPUTE RESOLUTION; ARBITRATION AND CLASS ACTION WAIVER

Any dispute or claim relating in any way to your use of the Services, purchase of products, or participation in the Life Circle subscription will be resolved through binding arbitration under the rules of the American Arbitration Association (AAA), rather than in court, except that you may assert qualifying claims in small claims court.

YOU AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATIONS.
You agree to resolve any disputes with LifeTrove solely on an individual basis.

The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. Judgment on the arbitration award may be entered in any court having jurisdiction.

You also agree that any dispute or claim must be initiated within one (1) year after the event giving rise to the claim occurs. Otherwise, such claim is permanently barred.

SECTION 24 - CHARGEBACK POLICY

By completing a purchase on this website, including enrollment in the Life Circle subscription, you agree to:

Not initiate a chargeback without first contacting LifeTrove at help@mylifetrove.com and giving us an opportunity to resolve the issue.

Only dispute charges that are unauthorized, fraudulent, or in violation of the disclosed billing terms.

Initiating a chargeback without a prior cancellation request or refund inquiry is considered a breach of these Terms and may result in suspension or permanent loss of your access to the Services. We reserve the right to contest chargebacks using order confirmations, tracking information, account activity logs, and billing consent records.

SECTION 25 - FORCE MAJEURE

LifeTrove shall not be liable or responsible for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, embargoes, government orders, supply chain disruptions, courier delays, or failures of the internet or telecommunications.

SECTION 26 – BILLING AUTHORIZATION; PAYMENT RETRIES & POST-PURCHASE OFFERS

Billing Authorization
By submitting your payment information at checkout, you authorize LifeTrove and its designated payment processors to charge the provided payment method for all amounts due in connection with your purchase(s), including, without limitation, one-time product purchases, post-purchase offers, and recurring subscription charges. You represent and warrant that you are the authorized account holder for the payment method provided.

Payment Retries for Declined Transactions
In the event a charge is declined for any reason (including insufficient funds, temporary holds, or card authorization failures), you expressly authorize LifeTrove to re-attempt processing the charge on the same payment method until the charge is successfully captured or the order/subscription is canceled. Payment retries are generally attempted within seven (7) days of the initial decline, but LifeTrove reserves the right to extend retry attempts for a longer period if reasonably necessary to collect amounts due.

• During this period, access to subscription benefits, delivery of digital store credit, or fulfillment of physical products may be temporarily suspended until payment is successfully processed.

• If the charge is successfully captured during a retry attempt, your order or subscription shall be deemed fully authorized and binding as of the original order date.

• If we are unable to successfully process payment after multiple attempts, we reserve the right to cancel or suspend your order, subscription, or access to related services, without further obligation.

Post-Purchase Upsell Transactions
After completing your initial checkout, you may be presented with optional post-purchase upsell offers. If you accept an upsell offer:

1. You expressly authorize LifeTrove to charge your payment method for the price of the accepted offer in addition to the original transaction.

2. Each accepted upsell constitutes a separate, valid purchase, subject to these Terms.

3. If an upsell charge is declined, you authorize LifeTrove to re-attempt the charge under the same retry provisions described above until the payment is successfully captured or the offer is canceled.

Responsibility for Payment
You are solely responsible for ensuring that your payment method is valid, current, and has sufficient funds. You agree not to dispute, reverse, or charge back any successfully processed transaction that was authorized under this Section, including transactions captured on a subsequent retry attempt, unless such transaction was the result of fraud or unauthorized use of your payment method. Any disputes must first be submitted to LifeTrove support at help@mylifetrove.com before initiating a chargeback with your bank or card issuer.

Collection and Remedies
In the event of repeated failed payments or unauthorized chargebacks, LifeTrove reserves the right to:

• Suspend or permanently revoke access to your account, subscription, or VIP membership.

• Submit documentation of your order, acceptance of terms, and retry authorizations as evidence to contest chargebacks or payment disputes.

• Refer unpaid balances to third-party collection agencies and/or pursue legal remedies, including recovery of reasonable attorneys’ fees and costs incurred in enforcing this provision.

Our customer care team is ready to help with your order, product questions, or anything else you need.

Our support team typically replies within 1 business day. 

(Your info is used only to respond to your message.)

Contact Information:

📱Phone Support: +1 (959) 236-8216

📧 Email Support: help@mylifetrove.com

📦 Order Inquiries: Please include your order number so we can assist you faster.

⏰ Hours: Monday–Friday, 9:00 AM – 5:00 PM EST